Munchies4U Privacy Policy
Effective date: 01/01/2023
Your privacy is Our priority, and We want to be transparent about how We process Your Personal Information.
Unless otherwise stated in this Privacy Policy, a Term used within it has the same meaning as it is defined in Our General Terms and Conditions of Service.
This Privacy Policy applies to the Platform only and describes how We deal with any of Your Personal Information on the Platform. The Platform may contain hyperlinks to or from other websites which are not under Our control and thus not controlled Our Terms and Policies. It is Your responsibility to familiarizes Yourself with these website’s own terms and policies and ensure that You are content with the ways in which they may deal with Your Personal Information as The Company shall not be liable for the breach of any such term and/or policies by the owners of such websites. Furthermore, such hyperlinks do not imply any endorsement, agreement or support of the terms and policies employed nor the content, products or services offered by such websites.
Table of Contents
1. Introduction
Munchies4You (PTY) Ltd. is a company registered in the Republic of South Africa under the registration number 2024/270421/07 and are the owners and operators of the Domains that constitute The Platform.
Both personal and non-Personal Information collected is safeguarded according to the highest privacy and DP standards adopted worldwide. We have always had a robust and effective DP program in place that complies with existing law and abides by global DP standards.
We recognize Our obligations and will update and expand this program to meet any future amendments to any of these global DP standards.
We use Your Personal Information to provide and improve Your experience on the Platform, and this Privacy Policy governs the use thereof and explains how We collect, safeguard and disclose information that results from such use.
By using the Platform, You agree to the collection and use of Your Personal Information in accordance with this Privacy Policy.
Together Our Terms and Policies govern all use of the Platform, application and other offerings by The Company and constitutes Your agreement with The Company pertaining to Your use of the Platform. The Company reserve the right, in Our sole discretion, to change Terms and Policies or any parts thereof at any time without prior notice or justification. Please note the effective dates at the top of the Terms and Policies to see when they were last revised. Any changes will become effective when they have been published. You are thus encouraged to review all the Terms and Policies at inception of each session, as You will be deemed to have accepted any changes if You continue to use the Platform after such changes have been published. Should You disagree with any revisions of the Terms and Policies, You may terminate the agreement immediately as provided You in the Terms and Policies.
2. Our Commitment
- Your information will not be shared, rented or sold to any third-party.
- Strong security measures are taken to protect Your Data from loss, misuse, unauthorized access, disclosure, alteration or destruction. All sensitive Data is stored behind multiple firewalls on secure servers with restricted access.
- We provide You with the opportunity to opt-out from receiving newsletters as to newly offered Listings, promotional offers or system changes and enhancements.
- In the unlikely event that the security measures We employ on the Platform are compromised and any of Your Personal Information or Usage Data in Our possession is compromised, We shall notify You thereof as soon as reasonably possible.
We are committed to processing Data in accordance with Our responsibilities under the GDPR.
Article 5 of the GDPR requires that Personal Information shall be:
- processed lawfully, fairly and in transparent manner in relation to individuals;
- collected for specific, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
- adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
- accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that Personal Information that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
- kept in a form which permits identification of data subjects for no longer than is necessary for the purpose for which the Personal Information are processed; Personal Information may be stored for longer periods insofar as the Personal Information will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to implementation of the appropriate technical and organizational measures required by the GDPR in order to safeguard the rights and freedoms of individuals and
- processed in a manner that ensures appropriate security of the Personal Information, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical and organizational measures.
3. Types of Data Collected
3.1 Cookie Data
Cookies and similar tracking technologies are used to track Your activity on The Platform and certain information may be retained. Cookies may also be stored on the Device accessing The Platform to customise Your experience.
You can visit Our Cookie Policy page for more information.
3.2 Location Data
We may use and store Location Data if so allowed, to determine content that may or may not be shared and applicable in Your geographical region.
You may enable or disable Location Data at any time by way of Your Device settings. Should Your Location Data be disabled, The Platform will only be allowed to serve You geographic-neutral content, and The Platform will not perform as smoothly for You as We would like it to. We may also not be able to provide You The Platform or certain services and features as intended.
3.3 Personal Information
While using The Platform, We may ask You to voluntarily supply certain personally identifiable information that can be used to contact or identify You and is stored in Your Profile on The Platform. Personally identifiable information may include, but is not limited to:
- full name;
- email address;
- business and/or residential address: street number and name, suburb, town or city, province, and postal code;
- contact number;
- reason for accessing The Platform (Member type).
Such information will be voluntarily offered by You upon registration and will be dealt with as stated in this Privacy Policy.
3.4 Ratings, Reviews, and Testimonials
By voluntarily supplying a rating, review, testimonial, or uploading, submitting, or otherwise making available or contributing any content in a customer rating, review, or testimonial on The Platform, You grant The Company the right to display Your full name and the location of origin in close proximity to the whole, part, or derivation of Your submitted rating, review or testimonial anywhere on The Platform.
3.5 Transaction and Usage Data
We may also collect and store Usage Data that Your Device, browser, or operating system supplies while accessing The Platform.
This Usage Data may also include information such as IP, MAC, browser type, browser version, pages visited, time and date of visit, duration of visit, and other diagnostic data.
Transactional data may also be collected, like Your previous purchases and favourites, in order to provide You with future suggestions on Your return visits to The Platform.
3.6 Uploaded Media
By uploading, submitting, otherwise making available, or contributing any Media to The Platform, You grant The Company the right to display Your full name and location of origin in close proximity to the whole, part, or derivation of Your submitted Media anywhere on The Platform.
4. Notice
We will clearly inform You when Personal Information is asked for, and You will have the choice to willingly supply it or not. Should You choose not to supply Your Personal Information, You will not be able to make use of The Platform as intended. Generally, this information will be requested when You register an account on The Platform and will be used to populate Your Profile.
5. Consent
When willingly You provide Your Personal Information, You consent that it can be used to populate Your Profile on the Platform and that We are an authorized holder of such information. When You activate Your account, You are providing Your consent.
6. How to opt-out
The Platform provides You the ability to opt-out of receiving communications as to newly offered Listings, possible promotional offers or system changes and enhancements. You can opt-out by clicking the link provided You at the bottom of these emails, in Your Profile settings on the Platform, by using one of the Contact Us forms provided to You on the Platform or by emailing Us at Communications@munchies4u.co.za.
7. Access to Information
You are entitled to review the Personal Information You supplied Us and ensure that it is accurate and current at all times. To review or update this information, simply visit Your User Profile on the Platform.
8. Use of Data
The Platform uses the collected Data for various purposes:
- To complete Your profile on The Platform.
- To provide and maintain the services offered by The Platform.
- To notify You about changes to The Platform.
- To allow You participation in interactive features on The Platform, should a you choose to do so.
- To provide You customer support if so needed.
- To gather analysis of information to improve the services offered by The Platform.
- To monitor the usage of services offered by The Platform.
- To detect, prevent and address technical issues on The Platform.
- To carry out Our obligations and enforce Our rights arising from Your use of The Platform and include payment processing.
- To provide You with newsletters, special offers and general information about other goods, services and events which We may offer that are similar to The Platform, unless You have selected to opt-out of receiving such information.
- In any other way We may have described when You provide Us the information, or for any other purpose with Your consent.
9. Retention of Data
- We retain information for as long as it is needed to provide the services on The Platform requested by You and others.
- We retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period than Personal Data, except when Usage Data is used to strengthen the security or improve the functionality of The Platform.
- We may retain information from deleted accounts to comply with the law, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce Our Terms and Policies and take other actions as permitted by law. The information We retain will be handled in accordance with this Privacy Policy.
- Your Data could also be stored for sales and statistical purposes.
10. Transfer of Data
Your information, including Personal Information, may be transferred to, and maintained on servers located outside of South Africa and it may be processed there.
Your consent to this Privacy Policy followed by Your voluntary submission of such information represents Your agreement to such transfers.
We will take all the steps reasonably necessary to ensure that any Data is dealt with securely and in accordance with this Privacy Policy and no transfer of Data will take place to an organization or a country unless there are adequate controls in place to ensure the security of the Data.
11. Disclosure of Data
We may disclose Data that We collect in the following cases:
11.1 Disclosure for Law Enforcement
Under certain circumstances, We may be required to disclose Data if required to do so by law or in response to valid requests by public authorities.
11.2 Business Transactions
If We or Our subsidiaries are involved in a merger, acquisition, or asset sale, Data may be transferred.
11.3 We may also disclose Your Personal Information in the following cases
- to Our subsidiaries and affiliates;
- to contractors, Service Providers, and other third parties We may use to support The Platform;
- to fulfil the purpose for which it has been supplied;
- for any other purpose disclosed by Us when such Data was supplied;
- if We believe disclosure is necessary or appropriate to protect Our rights, property, or safety;
- to act in urgent circumstances to protect Your personal safety or the general public;
- with Your consent in any other case.
12. Security of Data
Secure Socket Layer (SSL) technology is used on The Platform at all times. SSL is one of the most secure methods of passing information over the Internet. We also employ multiple firewall layers on the servers storing any Data.
The security of Data is important to Us, but no method of transmission over the Internet or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect the Data We cannot guarantee its absolute security.
13. Service Providers
We may employ third-party companies and individuals to facilitate the Platform, provide services on Our behalf, perform services or related services or assist Us in analysing how the services offered by the Platform are being used.
These Service Providers may have access to Data only to perform their tasks on Our behalf and are contractually obligated not to disclose or use the Data for any other purposes.
14. Analytics
We may use third-party Service Providers to monitor and analyse the use of the Platform, like Google Analytics and StatCounter. Collected Data for these services are processed in such a way that visitors cannot be identified.
We may also make use of anti-bot services rendered by hCaptcha.
You can view these services privacy policies at:
15. Mapping
16. CI/CD Tools (Continuous Integration/Continuous Development)
We may use third-party Service Providers to automate the development process of the Platform.
17. Behavioural Re-marketing
We may use re-marketing services to advertise on third-party websites to Members of The Platform. We and Our third-party vendors may use Cookies to inform, optimise, and serve ads based on Your use of The Platform.
18. Payments
We use a third-party Service Provider as a Payment Aggregator.
We guarantee that all e-commerce transactions follow the latest security measures and use the best available technologies as set by the PCI-DSS (Payment Card Industry Data Security Standard) as managed by the PCI-SSC (Payment Card Industry Security Standards Council), which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information and are a PASA (Payment Association of South Africa) regulation.
Information that We share with the Payment Aggregator at the time of payment processing may include but is not limited to:
- name
- email address
- physical address
- contact number
- city or Town
- postal code
- unique payment identifier
- payment provider identifier
19. Hyperlinks to Other Sites
Our Privacy Policy applies solely to Data collected on and by The Platform. The Platform may contain hyperlinks to websites of third parties. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We encourage You to review these third-party websites privacy policies to learn more about what, why, and how they collect and use Your personal information. We adhere to industry-recognised standards to secure any Data in Our possession and to prevent loss, misuse, unauthorised access, disclosure, alteration, or destruction thereof.
20. Changes to Privacy Policy
If at any point We decide to use Your information in a manner different from that stated at the time it was collected, You will be notified by email.
21. Privacy Policy Enforcement and Contact Details
If, for some reason, You believe We have not adhered to the principals stated in the Terms and Policies or have any queries regarding them, You may notify or contact Us via the Policies & Violation form on the Contact Us page, or by emailing Us directly at Policies@Munchies4U.co.za.